So, I already have to apologize for my lack of updates. I've meant this to be a blog updated almost daily, but already, it's been 5 days since my first post. The only thing I can say is that sometimes life gets in your way...and sometimes your friend gets married unexpectedly, and then packs up and moves to Hawaii, and you have to help her/toast her/mourn her passing. And that shit takes time.
But wait...What was I saying again? The only thing I hate more than packing and moving myself is helping others pack and move...hold on. That's not where I was going with that. Let's start again.
So anyway...The only thing I hate more than packing and moving is apologizing for my lack of motivation and updates. So, enough of the lamentations.
Today's topic is the one that actually inspired me to write a blog in the first place. I sell a lot of things on eBay, and I like to believe that my auctions are very fair as far as shipping goes, and pretty self-explanatory and to-the-point.
I use nice font, and I try to be as succinct about what, exactly it is that you're buying from me. I'm really not even trying to make money, so much as I am actually just trying to declutter my life. Which is why I get so infuriated with the following people on eBay:
1. "Do you combine shipping on multiple items?"
Listen. I wouldn't have such a problem with this question if it didn't say specifically on the item description that shipping is $.99 for each additional item, whether it's in the US or overseas. (Which, by the way, I totally lose money on. See what a nice person I am?)Not only do I put it in the item description paragraph, but if you click on the little tab on the auction that says, "Shipping" on it, it also brings up a page with very detailed shipping options. And finally, when some wingnut DOES inevitably ask me this ridiculous question, I make sure the answer is posted publicly, just in case you missed it the first 2 times.
So I guess my biggest question here is, since these people obviously can't read, why do they bother to message me for an answer to a question that they're going to be utterly incapable of deciphering my reply to? Sometimes, I feel like writing my answer in Wingdings font, because clearly, pictures are the only thing they can understand.
Further, I'd just like to add that every time I put up multiple-item auctions, I get this question for almost every single item I've listed. Do you know, out of the people that asked about the multiple shipping, how many of them actually win these multiple auctions?
Let me give you a hint. It's going to start with "N", and end with "un". That's right. Not only did you waste my time because you're half-retarded (and I say half, because they're attempting to use eBay, which is something that I only assume full-retards can't do...then again, I could be wrong here!), but then you didn't even win all these auctions that you were soooooo sure you were going to get. FUCK OFF! Seriously - I have never had someone win multiple auctions from me who has ever asked me about combined shipping. NEVER.
2. "Does this come from a pet-free/smoke-free household?"
So, I sell a lot of vinyl toys. They're pretty simple, about 3 inches tall, and completely made of vinyl parts. Now, clothes, books, fabric...I get that. You don't want to open that box and get partial lung cancer just from the secondhand smoke that comes wafting out. But these toys - well, they already smell like shit. They smell like factories in China that may or may not have lead poisoning just floating around in the air.
Further, I'm fairly certain that even if I put the vinyl into fishbowl, put Press 'n' Seal around the top to make it airtight, poked a tiny hole in it with a straw, smoked a pack of cigarettes and blew the smoke into the straw, thereby submersing the vinyl in a pack's worth of cigarette smoke, and left it in this cancer chamber for a week, I could totally pull the vinyl out, wipe it down with some "Fabuloso (this hella-cheap cleaner I get at Target/Wal-Mart), and not only will it NOT smell of cigarettes and still retain some of that "Made in Communist China with tiny bits of Lead" odor, but also, any "pet dander" from my 3 cats and 1 dog will also magically disappear. (You didn't think I'd find a way to bring the animals into it, did you?!)
3. "Even though I paid less for shipping than it actually cost you to package and ship, I'm still not happy with the shipping."
I seriously had a guy email me this the other day. First, a little background: Those vinyl toys I was talking about come in 4x4x4 inch boxes. Most of the time, if I ever buy them myself on eBay, the sellers flatten the box and mail the vinyl itself, in an envelope with the original box just thrown in the envelope somewhere. Furthermore, unlike a collectible Barbie, you actually have to OPEN these boxes (which are glued with some kind of epoxy that's equal to the strength of 15 men) in order to see what's inside. Keep that in mind.
I, however, have found bubble-envelopes that are just big enough to hold the vinyl toy, in its box, inside the envelope. To circumvent any angry postal workers that want to throw a 10lb box onto my tiny envelope, I write all over the outside, "DO NOT CRUSH!!!!!" and yes, it is accompanied by the requisite 10 exclamation points.
So anyway, this douche-nozzle writes me that he received his package. His vinyl was in perfect condition, but he's all butt-hurt because the box was crushed, and, in his opinion, that devalues the item he bought. Keep in mind that this was a $10 vinyl that I sold, that he bought for $6, and $1.99 s/h. So, he gets it for a song. I threw in the 3-day shipping because it was like, $.45 more than the parcel post, even though it cost ME, and he's bitching because his box arrived a little smashed. The box that was already in less-than-perfect condition because I had to bust through this crazy-glue lockbox to open it in the first place. The box that was put in the bubble-wrap envelope, covered in admonitions to not crush, followed by exclamation points out the ass.
And he thinks he's going to get some kind of refund. The only thing he got was a very explicit email telling him exactly where he could put his semi-crushed, "completely devalued" box. Sideways. And it was accompanied by the requisite FUCK YOU, followed by 13 exclamation points.
4. "Sellers who charge obscene amounts to ship because they're either A). Greedy, or B). Too stupid to take the box to the post office beforehand and find out, so they use the "Shipping Calculator" that eBay so thoughtfully provides, and are too incompetent to fill it out correctly. Hence, charging $6 for parcel post shipping on a 3" toy that literally costs me $1.97 to ship in 3 days anywhere in the country."
That was pretty self-explanatory, right?
Ugh.
So, reading back over these, I realized I only wrote about 4 things that eBayers do to piss me off. However, even proof-reading this list had my blood pressure boiling. Do any of you have some redonkulous eBay stories to share? Can you relate? Let me know in the comment section. Because you know what I hate right now? People who lurk on my blog!
8 comments:
OMG, I quit ebaying b/c I can't handle the stupid bidders. And the new system just gives sellers NO RIGHTS at all. My auctions always clearly stated 'will ship to U.S. ONLY', but I always got the stupid questions 'Will you ship to Germany?' 'Will you ship to France?' or even worse when they DON'T ask and bid and win the auction! I work 9-5 and don't have the time to go to the post office. Hence, U.S. ONLY!!!! And then they would get snarky b/c it took me a while to send it! Argh.
I know exactly what you mean!
I've even had a person complain because I charged them $1.99 to ship something, and the stamp said $1.68, so they didn't think it was fair that I overcharged them. I'm fairly certain my head blew up all over my computer at that point.
Well, yes, I have LOADS of lovely things to say about eBaying - thus the reason I'm in college now. eBay officially drove me to better myself. Which maybe I should THANK them for.
So last week, a woman buys a ring. It is sized at a size 6. We even have an official doo-hickey like they real 'professionals' use at the jewelry store to measure the size. She says "this is a size 5-1/2 not a size 6". I say, "send it back and I'll give you your money back and the shipping back". She sends it back in an envelope that she is REUSING from another seller - it's clear that it's been written on, crushed (ie: no more bubble capacity). I re-size it and INDEED it is a size 6 as stated. But we do offer 100% satisfaction. Typically we don't give the shipping back if we aren't wrong, but big rings tend to fit smaller than they size, so whatever.
After her FULL refund (now I've paid HER - to buy it and send it back) and she COMPLAINS because she wants a HANDLING fee for her "packaging" that she shipped it back in - yeah remember the one she is REUSING. What is this a racket or something?? LOL
Hoo Boy - umm, yeah, not so much. Boy I've got loads of stories about eBay. We could sit together and write a book. LOL Thanks for the laugh this early in the morning!
Totally agree with ya Moll! That's why I'm searching you out and bidding on your stuff. haha
Matt
I hate when people refuse to pay for an item for the longest time. they are on the computer ready to snipe the auction from someone else at the last second, but they can't manage to make it over to paypal for another 2 weeks. i can't remember how many days ebay makes you wait before you can file an unpaid item dispute, but people always wait until the day before and then inform you that they'll be sending you a money order (even when your auction says paypal only). who doesn't have paypal? how do they find a money order to be more convenient. same turd that pays for shit at a store with a check. i hate everyone so much.
Travis - eBay's new and "improved" non-payment, now allows you to file a NPB (non-paying bidder) report at Day 4 of non-payment and you get your fees back in 4 days after that. A HUGE improvement over the previous rule. It used to be that you'd have to wait, however long you give them to pay, then you'd file that NPB and then wait another 7 days to get your fees back.
This one seller that used to buy from me (she's blocked now), would stretch out payment as long as possible. She 'knew' the system and would wait until the day before the 7th day of the NPB report and then pay me. So she was in essence getting 16 days to pay me.
So ask me how I know so much about the process. Come on, ask me, ask me....
Because I file at least 3 or more EVERY FRIGGEN WEEK. Why??? Because of what you said, they wait to snipe in and then their mind must go numb or something and they don't even remember bidding and/or winning.
Now if I don't hear from them in 3 days, on Day 4, I file. So I'm getting my fees or payment back within my 7 days time frame.
Thanks for the good advice, Yvonne. I didn't know you guys sold so much on eBay! That non-payment thing is something I meant to add to my blog, but forgot until I'd published it and people had already commented.
That's another thing I have right in the description: "Please don't bid if you feel you can't pay 24 hours or less after winning the auction." And it says it on the invoice I send to the buyer. And yet, 7/10 times, I get these ass-clowns that evidently don't understand prompt payment. And the ones who are the WORST are the ones who have the highest feedback. Seriously, it's the people with 1000's of feedback who never seem to pay on time, but someone with 4 positive feedbacks pays me the second they win. UGH!!!!!
HEATED AGAIN!
Lurk.
Lurk.
Lurk.
Ok,seriously.....I too HATE the sellers who charge you $5 for shipping & when your item arrives it has a $1.98 postage sticker on it & is wrapped in a brown paper bag. WTF?!?!
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